Privacy Policy
This Privacy Policy describes how giforo.com (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from giforo.com.
By accessing or using giforo.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
1. Information We Collect
We collect several types of information from and about users of our website:
- Personal Identification Information: Name, billing address, shipping address, email address, and phone number.
- Transactional Information: Order history, items purchased, transaction dates, amounts paid, payment confirmation details, and communication records regarding customer service inquiries or returns. (Please note: We do not store complete payment card numbers; all payments are processed through secure third-party payment gateways.)
- Technical & Device Information: IP address, browser type and version, operating system, time zone settings, device identifiers, screen resolution, referral URLs, pages viewed, and page interaction timestamps.
- Marketing & Communication Preferences: Your preferences in receiving marketing from us and our third parties, as well as communication logs via email.
2. Legal Basis and Purposes of Data Processing
Under the General Data Protection Regulation (GDPR) and UK GDPR, we process personal information based on the following lawful grounds:
- Performance of a Contract: To process and fulfill your orders, process payments, arrange shipping, handle order inquiries, provide customer support, and manage returns.
- Legitimate Interests: To improve our website functionality, enhance user experience, conduct fraud prevention and risk management, analyze browsing patterns, and secure our network infrastructure.
- Consent: To send direct promotional emails, communications, and to place non-essential cookies and tracking pixels on your device. You can withdraw your consent at any time.
- Legal Obligation: To comply with applicable accounting, tax, anti-money laundering, consumer protection, and regulatory reporting requirements.
3. Cookies and Tracking Technologies
giforo.com uses cookies, web beacons, tags, and pixels to operate and personalize our website:
- Strictly Necessary Cookies: Required for basic site navigation, shopping cart functionality, and secure account authentication.
- Performance & Analytics Cookies: Collect aggregated information about how visitors navigate the website, allowing us to identify errors and improve site architecture.
- Functional Cookies: Remember user choices such as preferred language, currency, and regional settings.
- Targeting & Advertising Cookies: Used to deliver relevant advertisements tailored to your interests and evaluate advertising campaign effectiveness.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the usability and core functionality of giforo.com.
4. Analytics and Advertising Tools
We utilize third-party web analytics tools (such as Google Analytics) and marketing pixels (such as Meta Pixel and related advertising networks). These platforms collect pseudonymous data about your visits to giforo.com to help us understand consumer behavior, optimize our product catalog, and serve relevant product ads across third-party websites. You can opt out of targeted advertising via platform-specific settings or industry-standard mechanisms like the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA).
5. Data Sharing with Third Parties
We only share personal information with trusted third-party service providers who assist us in operating giforo.com and conducting our business:
- Payment Processors: To process credit cards, debit cards, and alternative digital payment methods securely.
- Logistics and Shipping Providers: To package, dispatch, transport, and deliver physical products to your specified shipping address.
- Hosting and Infrastructure Providers: Cloud hosting, content delivery networks, and website technical maintenance services.
- Customer Support and Communication Tools: Platforms facilitating customer service ticketing, automated order status notifications, and live chat.
- Marketing and Advertising Partners: Email service providers and digital advertising networks operating under strict confidentiality and processing agreements.
- Legal and Regulatory Authorities: Where required by law, subpoena, or government regulation, or to protect our legal rights, property, or safety.
We do not sell, rent, or trade your personal information to third parties for their independent commercial use.
6. International Data Transfers
giforo.com operates internationally. Your personal information may be transferred to, stored, and processed in countries outside the European Economic Area (EEA) and the United Kingdom, where data protection standards may differ.
Whenever we transfer your personal data across borders, we implement adequate safeguards to ensure your data remains protected, including the European Commission’s Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA), and data processing agreements with third-party vendors.
7. Data Retention Periods
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Fulfilling contractual obligations and warranty services.
- Satisfying legal, tax, accounting, and regulatory record-keeping obligations (typically 5 to 7 years for commercial and financial transactions).
- Resolving disputes, enforcing our terms, and defending against legal claims.
Once data is no longer required, it is either securely deleted or irreversibly anonymized.
8. Data Security Measures
We implement administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include Secure Sockets Layer / Transport Layer Security (SSL/TLS) encryption for all transmitted data, secure server environments, access limitations, and regular security evaluations. While we strive to protect your information, no internet-based transmission can be guaranteed to be 100% secure.
9. User Rights Under GDPR / UK GDPR / EEA
If you reside in the European Economic Area or the United Kingdom, you have the following rights regarding your personal data:
- Right of Access: Request confirmation of whether we process your data and receive a copy of your personal information.
- Right to Rectification: Request correction of inaccurate, incomplete, or outdated data.
- Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data when it is no longer needed or if you withdraw your consent.
- Right to Restriction of Processing: Request temporary restriction of processing in specific circumstances.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format or have it transmitted directly to another controller.
- Right to Object: Object at any time to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw previously granted consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Right to Lodge a Complaint: Lodge a complaint with a supervisory data protection authority in your country of residence or where an alleged breach occurred.
To exercise any of these rights, please contact us at support@giforo.com.
10. Marketing Communications and Opt-Out Rights
We may send you marketing communications regarding new products, special offers, and store updates via email or SMS if you have provided your consent or where permitted by applicable law.
You can opt out of receiving promotional messages at any time by:
- Clicking the “Unsubscribe” link at the bottom of any marketing email.
- Contacting our support team directly at support@giforo.com.
Opting out of promotional messages does not affect necessary operational communications, such as order confirmations, shipping updates, and customer support replies.
11. Children’s Privacy
giforo.com is intended for adult consumers and is not directed to individuals under the age of 16 (or 13 where local law permits). We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information without parental consent, we will promptly delete such information from our records. If you believe a child has provided us with personal information, please contact us at support@giforo.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, operational procedures, or legal and regulatory obligations. Any modifications will be posted directly on this page with an updated revision date. Continued use of giforo.com after any changes become effective constitutes your acceptance of the revised policy.
13. Contact Information
If you have questions, comments, or requests regarding this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:
Email: support@giforo.com
Website: giforo.com
